This privacy policy describes how we collect, use, share, and protect your personal information when you use our residential services, such as high-speed internet, home phone, and video services. It also applies to the information we collect when you visit our website or interact with our mobile apps.

Information We Collect
We collect information from a variety of sources, including:

• Information You Provide:
  This includes your name, contact information, payment details, and any other information you voluntarily provide, such as through surveys or when you contact customer support.
  
  
• Service Usage Information:
  We collect data about how you use our services, such as call records, internet browsing history, device information, bandwidth usage, and TV viewing habits.
  
  
• Website and Mobile App Information:
  When you visit our website or use our mobile apps, we collect information about your device, operating system, browser, IP address, and browsing activity. We may also use cookies and other tracking technologies to gather information about your interactions with our online platforms.
  
  
• Mobile App Permissions:
  With your explicit permission, our mobile app may access specific features on your device, such as your location, contact list, or media files. This access is only granted if you choose to enable it and is necessary for providing certain app functionalities.
  
  
• Information from Third Parties:
  We may receive information about you from third-party sources, such as credit reporting agencies, marketing partners, and other service providers. This information may include your credit history, demographic data, and marketing preferences.   
   

How We Use Your Information
We use your information for various purposes, including:

• Providing and Managing Services:
  We use your information to deliver, maintain, and improve the services you subscribe to. This includes activities like network management, troubleshooting, and customer support.
  
  
• Billing and Collections:
  We use your information to accurately bill you for services and to process payments.
  
  
• Customer Understanding and Marketing:
  We analyze your information to better understand your needs and preferences. This allows us to develop relevant products and services, and to personalize our marketing communications.
  
  
• Protecting Our Network and Users: We use your information to detect and prevent fraud, to enforce our terms of service, and to protect the security and integrity of our network.

How We Share Your Information
We may share your information with the following entities:

• Service Providers:
  We share information with third-party vendors and partners who assist us in providing and supporting our services. These partners are obligated to protect your information and only use it as directed by us.
  
  
• Other Service Providers:
  If you purchase services from other providers through us, we may share your information with those providers to facilitate the provisioning and support of those services.
  
  
• Legal and Safety Purposes:
  We may disclose your information as required by law, such as in response to a subpoena or court order. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
  
  
• Business Transfers:
  In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of the transaction.

Your Privacy Choices
We respect your privacy rights and provide you with choices regarding the collection and use of your information. You can:

• Limit CPNI Sharing:
  You can restrict our use of your Customer Proprietary Network Information (CPNI) for marketing purposes by contacting us.
  
  
• Manage Online Advertising:
  You can opt out of interest-based advertising and manage cookies through your browser settings.
  
  
• Opt-Out of Marketing Emails:
  You can unsubscribe from our marketing email communications.

Protecting Your Information
We employ a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include technical safeguards, administrative controls, and physical security. However, please note that no system is completely secure, and we cannot guarantee the absolute security of your information.   

Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.   

Contact Us
If you have any questions or concerns about this privacy policy, don’t hesitate to get in touch with us at 1-855-749-1444

Changes to this Policy
We may update this privacy policy from time to time. We will post any material changes on our website and notify you as required by law.