Your Privacy in Connecticut and Texas
This policy explains how we collect, use, and share your personal information in Connecticut and Texas, where you have specific privacy rights. We understand that your privacy is important, and we are committed to being transparent about how we handle your information. This policy applies to information we gather both online (like on our website and through our mobile app) and offline (like during a service call or when you visit our store).

What We Collect
We collect several types of information to provide and improve our services:

• Information You Give Us Directly:
  This includes your name, contact details (like phone number, email address, and home address), payment information, the services you purchase, and your purchase history.
• Information We Collect Automatically:
  When you interact with our website, app, or services, we automatically gather certain information. This includes details about your online activity (like your browsing history, search history, and how you interact with our website and ads), your device information (such as your device model, operating system, and unique identifiers), and how you use our services (like your bandwidth usage and speed test results). We may also monitor or record customer service calls to improve the quality of our support, but we will always inform you if a call is being recorded.
• Information from Other Sources:
  To better understand our customers and provide relevant services, we may obtain information about you from other companies. This can include credit reporting agencies (to assess creditworthiness), advertising networks and data analytics providers (to understand your interests and preferences), and other partners we work with to provide you with services (like Wi-Fi router providers or email platforms).
• Information We Derive:
  We may use the information we collect to draw inferences about you. For example, we might use your IP address to estimate your general location or analyze your browsing behavior to understand what types of products and services you might be interested in.

How We Use Your Information
We use your personal information for a variety of purposes to operate our business and provide you with the best possible service:

• Providing, Maintaining, and Improving Our Services:
  We use your information to deliver the services you request, troubleshoot technical issues, personalize your experience, and develop new and improved offerings.
• Billing and Account Management:
  We use your information to process your orders, send you bills, and manage your account.
• Communication:
  We use your information to send you important updates about your services, security alerts, respond to your questions, and provide customer support.
• Marketing and Advertising:
  With your consent, we may use your information to send you promotional offers and personalize the ads you see on our website and other platforms.
• Security and Fraud Prevention:
  We use your information to detect and prevent fraudulent activity, protect our network and services, and ensure the safety of our customers.
• Legal Compliance: We may use and disclose your information to comply with applicable laws and regulations.

Sharing Your Information
We may share your personal information with the following categories of recipients: 

• Service Providers:
  We share information with companies that help us provide our services, such as IT support, payment processors, marketing partners, and customer service platforms. We have contracts with these companies requiring them to protect your information.
• Advertising Partners:
  We may share information with advertising networks and social media platforms to deliver targeted ads and measure the effectiveness of our advertising campaigns.
• Legal Authorities:
  We may disclose information to government agencies or law enforcement if required by law or legal process.
• Professional Advisors:
  We may share information with our legal, financial, and other professional advisors to obtain advice and manage our business.
• Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred to the new owner. 
  
   
• Affiliated Companies:
  We may share information with our parent company, subsidiaries, and other affiliated companies.
• With Your Consent: We may share your information for other purposes with your explicit consent.

How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements.   

Your Privacy Rights in Connecticut and Texas
As a resident of Connecticut or Texas, you have the following rights regarding your personal information:

• Right to Delete:
  You can request that we delete your personal information, subject to certain exceptions.
• Right to Correct:
  You can request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Access:
  You can request access to your personal information and information about how we collect, use, and disclose it.
• Right to Data Portability:
  You can request a copy of your personal information in a portable and readily usable format.
• Right to Opt-Out of Profiling:
  You can opt-out of the use of your information for automated decision-making that produces legal or similarly significant effects.
• Right to Opt-Out of Targeted Advertising:
  You can opt-out of having your information used for targeted advertising.
• Right to Non-Discrimination:
  We will not discriminate against you for exercising your privacy rights.
• Right to Appeal:
  If we deny your request to exercise your privacy rights, you have the right to appeal our decision.

How to Exercise Your Rights
You can exercise your privacy rights by submitting a request online or by emailing us. We may need to verify your identity before fulfilling your request. We will respond to your request within the timeframe required by law.  

Appealing a Denial
If we deny your request to exercise your privacy rights, you can appeal our decision by submitting a request online or by emailing us. If we deny your appeal, you can file a complaint with the Connecticut Attorney General or the Texas Attorney General.

Authorized Agents
You can designate an authorized agent to submit requests on your behalf to exercise your privacy rights.

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at 1-855-749-1444.