California Privacy Law
This Privacy Policy is an addition to our main Privacy Policy and explains how we collect, use, and share the personal information of California residents. Personal information is any information that could identify you or your household.
This policy applies to information we collect both online and offline, such as when you use our services, website, or mobile app; when we bill you; when we advertise to you; when we answer your questions; when you use our products; when we conduct interviews and surveys; when we manage our network; and when we work with other companies.
This policy also explains how we handle sensitive personal information, which has extra protections under the California Privacy Rights Act (CPRA).
We may update this policy, and if we do, we will notify you.
Here’s what information we collect:
Information you give us:
This includes your contact information (like your name, phone number, email address, and address), financial and transactional information (like your payment information and purchase history), and sensitive information (like your social security number, driver’s license number, and financial account information).Information we collect automatically:
This includes your activity on our services (like your network usage, browsing history, and search history), information from your calls with us (which may be monitored or recorded), information about your device and how you use our services (like your IP address, device type, and operating system), and information collected by cookies and similar technologies.Information from other sources:
We may get information about you from other companies, such as credit reporting agencies, advertising networks, and data analytics providers.Information we derive:
We might make educated guesses about you based on the information we collect, such as your approximate location.
Here’s how we use your information:
We may use your information to provide and improve our services, process transactions, personalize your experience, send you important messages, answer your questions, communicate with you about products and services, monitor and analyze trends, personalize advertisements, protect against security incidents, fix errors in our services, and meet our legal obligations.
Here’s who we might share your information with:
We may share your information with vendors who help us provide our services, with other companies as allowed by law, with legal authorities if required, with our advisors, with another company if we merge or sell our business, with other companies within our family of companies, and with your consent.
We keep your information for as long as we need it to provide our services and meet our legal obligations.
Your California Rights
California law gives you certain rights regarding your personal information. You can learn more about these rights in the “Your California Rights” section below.
For more detailed information about the specific pieces of information we collect and where we get that information, please refer to the “Collection of Information” section above. We collect this information for the business purposes described in the “Purpose and Use of Personal Information” section.
We may have shared your information with certain third parties to help us with our business operations. You can find more details about who we share information with and why in the “Disclosure of Personal Information” section.
To make this even clearer, we could add a table here that lists the categories of information and the categories of recipients. For example:
| Types of Personal Information We Collect | Why We Share Your Information | Who We Share Your Information With |
|---|---|---|
| Identifiers: This includes your name, address, online identifiers (like your IP address or account name), email address, social security number, driver’s license number, and other similar information. | We might share your personal information to conduct our normal business operations, as explained in the “How We Use Your Information” section (Section I.B). | Companies that provide technical support, such as those who manage our computer systems and networks. |
Customer Records Information: This includes information like your name, signature, social security number, driver’s license number, address, phone number, and financial information. We may use this information for the business purposes described in the “Purpose and Use of Personal Information” section. We may also share this information with service providers who assist us with things like IT support, marketing, and professional advice. | To provide and maintain our services. This includes things like processing orders, sending bills, and providing customer support. | Marketing partners who assist us with advertising and promotional activities. |
Commercial Information: This includes information about your purchase history, such as products or services you’ve bought, considered, or shown interest in. | To improve and personalize our services. We analyze how users interact with our services to identify areas for improvement and tailor our offerings to better meet your needs. | Companies that help us maintain our facilities, such as those who provide repair and maintenance services. |
Internet Activity: This includes your browsing history, search history, network usage, and how you interact with our website, apps, and advertisements. | To communicate with you. This could include sending you service announcements, updates, security alerts, and promotional offers. You can often opt out of marketing communications. | Professional advisors, including consultants, financial institutions, auditors, and insurance providers. |
Location Information: This includes your address and general location. | To comply with legal obligations. We may need to share your information to comply with applicable laws, regulations, legal processes, or governmental requests. | Payment processors who handle transactions and ensure secure payment processing. |
Audio and Electronic Information: This includes things like recordings of your calls with our customer support team. | To protect our rights and interests. This includes sharing information to prevent fraud, misuse of our services, or violations of our terms of service. | Analytics providers who help us understand how users interact with our services to improve user experience. |
Inferences: We may make educated guesses about your preferences based on the information we collect. | To enforce our agreements. We may share your information to enforce our agreements with you, such as our terms of service or privacy policy. | Data storage providers who securely store and manage our data. |
Professional or Employment Information: This includes information we collect from our business contacts. | For research and development purposes. We may use anonymized or aggregated information for research and development purposes to improve our services and develop new offerings. | Customer service platforms that assist us in responding to your inquiries and providing support. |
Sensitive Personal Information: This includes your social security number, driver’s license number, and financial account information. | With your consent. We may share your information for other purposes with your explicit consent. | Social media platforms for advertising and marketing purposes, if you have interacted with our content or given consent. |
How We Share and Protect Your Information
Sharing Your Information We may share some of your personal information with other companies to provide you with relevant advertising. This may include information like your online ID, browsing history, and general location. We share this information with advertising and marketing partners who help us deliver personalized ads. We do not knowingly share or sell the information of children under 16 years old.
Respecting Your Choices You can choose not to have your information shared for this type of advertising. There are tools and settings on your devices and in your browsers (like the “Do Not Track” setting) that can help you control how your information is used for advertising purposes. While we currently don’t respond to all of these signals, we do honor opt-out preference signals, such as the Global Privacy Control. You can also opt out by contacting us directly using the methods described below.
Protecting Sensitive Information We may collect sensitive information like your social security number, driver’s license number, and financial information. This information is only used for specific purposes, like providing services, preventing fraud, and ensuring safety, as permitted by law.
Your Privacy Rights You have the following rights regarding your personal information:
- Right to Delete: You can ask us to delete your personal information.
- Right to Correct: You can ask us to correct any inaccurate information we have about you.
- Right to Know and Access: You can ask to see the personal information we have collected about you.
- Right to Data Portability: You can ask to receive a copy of your information in a format you can easily use and share.
- Right to Opt-Out: You can choose not to have your information shared or sold for advertising purposes.
- Right to Non-Discrimination: We won’t treat you differently if you exercise your privacy rights.
How to Exercise Your Rights: You can exercise your privacy rights by contacting us through our website or by phone. We may need to verify your identity to process your request. We will respond to your request within the timeframe required by law.
Authorized Agents You can designate someone to act on your behalf to exercise your privacy rights.
Additional Information for California Residents California residents have the right to request details about how their information is shared for marketing purposes.
Contact Us If you have any questions about this Privacy Policy, please contact at 1-855-749-1444.